Freight brokers should ensure the carriers in their network have insurance. Image description: A photo showing trucks in a parking lot.

Many businesses maintain long standing relationships with their freight brokers. These brokers are expected to assist them with all their logistics needs. However, not every freight broker is up to the mark when it comes to services. If you have been dissatisfied with your current broker, it may be time to switch to a different one.

Let’s look at 5 signs you should switch to a different freight broker.

1.     Bad Deals

Plenty of businesses hire freight brokers to get access to the best deals on shipping services. Such deals are rarely offered to businesses directly, so a freight broker can be useful for finding cost-effective shipping options. However, you should always check to see if the broker is offering competitive rates.

A broker that offers above-market prices for their services isn’t worth it, and should therefore be avoided.

2.     Poor Safety Record

A good freight broker will always prioritize safety during the shipping process. This refers to the  safety of their employees as well as the safety of your shipments. If your goods are arriving at their destination damaged, it may indicate the freight broker isn’t taking enough preventative safety measures.

It’s not uncommon for freight shipments to suffer minor damage once in a while. However, if this occurs frequently, you should consider switching to a different broker.

3.     Frequent Delays

Freight shipping may not appear to be very complex from the outside looking in. However, freight brokers are always attempting to stay on top of each order. They are constantly juggling multiple orders and attempting to match clients with carriers in their network.

The right freight broker will always make arrangements to ensure your shipment reaches its destination on time. A broker that misses shipping deadlines frequently may not be up to the mark, and should therefore be avoided.

4.     No Carrier Insurance Coverage

As mentioned earlier, goods may be damaged during the freight shipping process from time to time. When this occurs, the carrier’s insurance coverage usually compensates the client.

Most freight brokers such as Action Transport Inc ensure the freight carriers in their network possess insurance coverage. If you discover your broker has matched you with a carrier without insurance, you should find a new one immediately.

5.     Poor Reachability

A freight broker should always be easy to reach. After all, they are expected to offer regular updates on your shipment. A broker that is difficult to contact or isn’t offering updates may not be supervising your shipment properly. It would be wise to switch to another broker that prioritizes communication with their clients.

Why Choose Action Transport Inc?

If you are dissatisfied with your current freight broker, consider reaching out to Action Transport Inc. We monitor each of our clients’ shipments closely and ensure each of our carriers are up-to-date with their insurance. Please get in touch with us to learn more about our services.